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Support

Contact Support

Need help with your Ivanti solution? Our support page gives you the fastest way to contact the team, log in to the Ivanti Innovators Hub, create a support case, manage an existing ticket, and learn how to escalate a concern when needed.

Go to Ivanti Innovators Hub

Contact support

For support tickets, customers should use the Ivanti Innovators Hub.

Log in to create a support ticket

Use the Ivanti Innovators Hub to submit a new support case, review updates, manage existing cases, and access helpful support resources.

Regional phone support

For urgent or critical issues, contact your regional support number:

  • Saudi Arabia — +966 8001010795 (Toll Free number, Works only for Saudi local numbers)
    • UAE — 600588069 (Toll Free number)
  • Cyprus — +357 22032011
  • South Africa — +27 870931741
  • Poland — +48 838881275
  • International — +971 600588069

Help and resources

New to the Innovators Hub? Start with these resources:

Connect with Ivanti Experts and Access Support Resources

Overview of the new hub, including the Contact Support experience.

Ivanti Innovators Hub – Case Creation

Step-by-step guidance on how to create a support case.

Ivanti Innovators Hub – Case Management

Learn how to review, update, and manage your open cases.

How to Use the Escalate Concern Button on Your Case

Guidance for escalating an existing case when additional attention is needed.

Support FAQ

Need help with support?

Find quick answers below about tickets, account access, escalation, and support contact options.

How do I create a support ticket?
Click Log in to create a support ticket and sign in to the Ivanti Innovators Hub. From there, follow the case creation steps to submit your request.
Do I need an account to submit a ticket?
Yes. Customers need access to the Ivanti Innovators Hub to create and manage support cases.
Where can I learn how to use the Innovators Hub?
Start with the Innovators Hub overview article, then review the case creation and case management guides.
How do I escalate an issue?
If you already have an active case and feel it needs additional attention, use the Escalate Concern option available on your case and review the escalation guide for details.
Can I call support directly?
Regional phone numbers for UAE, Cyprus, South Africa, and Poland are available if needed for additional support.